Create a Stellar Service Strategy during our monthly WE2 Workshop sponsored by Concannon Miller & Regions Bank.
Our featured speaker Sharon Fekete, AKA The Doctor Whisperer will be sharing why having a customer service strategy is essential to running a business. She'll share tips on how to create positive experiences for your customers that will keep them coming back again and again. You'll also learn the IMPACT of negative customer service interactions & how they can ruin your business.
After this workshop you'll:
- Be able to develop a clear vision, strategy and plan to deliver customer excellence
- Understand the customer journey to create and consistently deliver memorable experiences
- Gain an understanding of how to provide inspirational leadership to develop a culture where employee engagement is high in delivering customer service excellence
- Be able to monitor and measure results as part of a continuous improvement journey
She will encourage your team to exude excellence instead of displaying mediocrity.
About the Speaker:
Sharon Fekete, “The Doctor Whisperer,” has over 15 years’ experience managing, marketing, and supervising successful medical practices from NY to FL. She has a keen ability to work with people, transforming under-performing offices into uber-medical centers. She has trained, hired, and mentored office managers for 11 locations—while marketing and developing all-new locations! She acted as the liaison between 30 multi-specialty physicians and referring specialists, while specializing in team-building meetings with all levels of management. Recognizing front office staff as an often overlooked key link in patient-doctor interactions (and by extension medical practice success), she designed the Front Office Ambassadors course
from the ground-up to encourage best practices and address common issues she has witnessed throughout her years of experience
About Our Sponsors:
Concannon, Miller & Co. is a CPA and consulting firm with offices in the Lehigh Valley, PA and St. Pete. They serve clients in 42 states, providing tax, accounting and business consulting services with the goal of improving the financial position of their clients.
Regions' mission is to achieve superior economic value for our shareholders over time by making life better for our customers, our associates and our communities and creating shared value as we help them meet their financial goals and aspirations.
Check out our monthly Women Entrepreneurs Exchange (WE2) on the first Tuesday of the month for an opportunity to get some feedback on your business through our facilitated roundtables.