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Job Alert - Refractive Surgical Coordinator

15 May 2017 9:50 AM | Working Women (Administrator)
Refractive Surgical Coordinator
A great opportunity currently awaits you at Newsom Eye & Laser Center.  This is a chance for you to work for an ophthalmology market leader. 

JOB SUMMARY:
This individual is responsible for educating, marketing, and selling the patients on all aspects of Refractive Surgery including Lasik and premium cataract services. The Refractive Coordinator provides a seamless experience for this selective group of patients. The Refractive Coordinator also acts as a liaison between the office, surgical facility, patient, and physician.

EDUCATION AND EXPERIENCE:

  • High school diploma, Bachelor’s Degree preferred.
  • Two years experience in a surgical specialty practice, ophthalmology preferred.
  • Two years of sales experience preferred.

RESPONSIBILITIES:
Any and all duties assigned by management with an emphasis on the following:

  • Greets patients at appointment and day of surgery in Tampa Surgery Center.
  • Acts as a key contact person for all refractive vendors and refractive surgery inquiries.
  • Keeps inventory of Refractive Coordinator educational materials, including vendors.
  • Counsels LASIK and Premium IOL patients on their opinion for product selection.
  • Counsels patients on financing options and processes patient loan applications.
  • Handles refractive surgery patient complaints and concerns.
  • Runs patient loan transaction summary report and sends over to Sebring for them to allocate the money.
  • Follow up on any charitable contributions of Refractive Surgery services.
  • Collect all pertinent information for upcoming surgery, such as bookings, insurance, and signed consent forms, and transfers to surgical facility.
  • Collect patient testimonials (at post-op appointments) and consent to use for marketing purposes. Process information from these testimonials onto website or other marketing tools.
  • Schedules all Lasik and upgraded IOL patient surgeries and pre-operative appointments.
  • Implement an Excel grid and notify patient of an NELC balances remaining for surgery prior to their surgery date.
  • Handles all telephone interactions with refractive surgery candidates and schedules appointments for Refractive Procedures.
  • Notifies patient of all scheduled appointments including post-operative.
  • Reports on performance metrics via excel.

Please submit resumes to
Kandy Reed, Director, Human Resources at: k.reed@newsomeye.net

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