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Job Alert - Refractive Surgical Coordinator

15 May 2017 9:50 AM | Working Women (Administrator)
Refractive Surgical Coordinator
A great opportunity currently awaits you at Newsom Eye & Laser Center.  This is a chance for you to work for an ophthalmology market leader. 

This individual is responsible for educating, marketing, and selling the patients on all aspects of Refractive Surgery including Lasik and premium cataract services. The Refractive Coordinator provides a seamless experience for this selective group of patients. The Refractive Coordinator also acts as a liaison between the office, surgical facility, patient, and physician.


  • High school diploma, Bachelor’s Degree preferred.
  • Two years experience in a surgical specialty practice, ophthalmology preferred.
  • Two years of sales experience preferred.

Any and all duties assigned by management with an emphasis on the following:

  • Greets patients at appointment and day of surgery in Tampa Surgery Center.
  • Acts as a key contact person for all refractive vendors and refractive surgery inquiries.
  • Keeps inventory of Refractive Coordinator educational materials, including vendors.
  • Counsels LASIK and Premium IOL patients on their opinion for product selection.
  • Counsels patients on financing options and processes patient loan applications.
  • Handles refractive surgery patient complaints and concerns.
  • Runs patient loan transaction summary report and sends over to Sebring for them to allocate the money.
  • Follow up on any charitable contributions of Refractive Surgery services.
  • Collect all pertinent information for upcoming surgery, such as bookings, insurance, and signed consent forms, and transfers to surgical facility.
  • Collect patient testimonials (at post-op appointments) and consent to use for marketing purposes. Process information from these testimonials onto website or other marketing tools.
  • Schedules all Lasik and upgraded IOL patient surgeries and pre-operative appointments.
  • Implement an Excel grid and notify patient of an NELC balances remaining for surgery prior to their surgery date.
  • Handles all telephone interactions with refractive surgery candidates and schedules appointments for Refractive Procedures.
  • Notifies patient of all scheduled appointments including post-operative.
  • Reports on performance metrics via excel.

Please submit resumes to
Kandy Reed, Director, Human Resources at:

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