Refractive Surgical Coordinator
A great opportunity currently awaits you at Newsom Eye & Laser Center.  This is a chance for you to work for an ophthalmology market leader. 

JOB SUMMARY:
This individual is responsible for educating, marketing, and selling the patients on all aspects of Refractive Surgery including Lasik and premium cataract services. The Refractive Coordinator provides a seamless experience for this selective group of patients. The Refractive Coordinator also acts as a liaison between the office, surgical facility, patient, and physician.

EDUCATION AND EXPERIENCE:

• High school diploma, Bachelor’s Degree preferred.

• Two years experience in a surgical specialty practice, ophthalmology preferred.

• Two years of sales experience preferred.

RESPONSIBILITIES:
Any and all duties assigned by management with an emphasis on the following:

• Greets patients at appointment and day of surgery in Tampa Surgery Center.

• Acts as a key contact person for all refractive vendors and refractive surgery inquiries.

• Keeps inventory of Refractive Coordinator educational materials, including vendors.

• Counsels LASIK and Premium IOL patients on their opinion for product selection.

• Counsels patients on financing options and processes patient loan applications.

• Handles refractive surgery patient complaints and concerns.

• Runs patient loan transaction summary report and sends over to Sebring for them to allocate the money.

• Follow up on any charitable contributions of Refractive Surgery services.

• Collect all pertinent information for upcoming surgery, such as bookings, insurance, and signed consent forms, and transfers to surgical facility.

• Collect patient testimonials (at post-op appointments) and consent to use for marketing purposes. Process information from these testimonials onto website or other marketing tools.

• Schedules all Lasik and upgraded IOL patient surgeries and pre-operative appointments.

• Implement an Excel grid and notify patient of an NELC balances remaining for surgery prior to their surgery date.

• Handles all telephone interactions with refractive surgery candidates and schedules appointments for Refractive Procedures.

• Notifies patient of all scheduled appointments including post-operative.

• Reports on performance metrics via excel.

Please submit resumes to
Kandy Reed, Director, Human Resources at: k.reed@newsomeye.net